Refund Policy
This Refund Policy explains how View Market handles subscription cancellations, billing-period changes, and refund requests for its software and SaaS offerings. It is intended to set clear expectations about when fees are generally refundable, when they are not, and how users may request a review in limited situations where a charge appears to have been made in error or where exceptional circumstances may apply.
Last updated March 27, 2026
SaaS Subscription Nature of the Service
View Market is offered as access to hosted software, infrastructure, and product functionality over a defined billing period rather than as a one-time delivery of goods or a guarantee of any operational, financial, or commercial result. Subscription fees support ongoing platform availability, security, product maintenance, support operations, and access to the features included in the selected plan. Because the service is delivered on a continuing-access basis, refund expectations differ from those that might apply to a physical product or a one-off professional engagement. Your purchase provides access to the service environment and related support for the applicable term, subject to the plan, account status, and these policies.
Billing Cycles and Renewal Treatment
Subscriptions are generally billed in advance for the billing cycle you select at checkout or in a separate commercial agreement, and they may renew automatically at the end of each billing period unless canceled before renewal. The exact timing of charges, renewal dates, taxes, currency handling, and invoicing details may depend on the plan, payment method, and commercial arrangement associated with your account. Promotional pricing, credits, or custom commercial terms, where offered, apply only as stated and do not change the standard refund treatment unless expressly provided in writing. By purchasing or renewing a subscription, you authorize View Market or its payment provider to charge the applicable fees for the selected plan and any related taxes or required governmental charges.
Default Non-Refund Rule Once a Billing Period Begins
Except where required by applicable law or expressly stated in a written agreement, subscription fees are generally non-refundable once the relevant billing period has started. This means that if you purchase or renew access and then decide not to use the service, reduce usage, or no longer require the selected plan during that active period, you ordinarily will not receive a prorated or retroactive refund for the unused portion. The same principle generally applies if your business needs, integration plans, internal staffing, or trading activities change after the billing cycle has begun. This default rule is intended to reflect the ongoing nature of reserved platform access, support capacity, and operational costs incurred in making the service available during the purchased term.
Cancellation Timing and Future Renewal Effect
You may cancel your subscription at any time through the available account controls or by contacting support where self-service cancellation is not available. Cancellation generally stops future renewals but does not, by itself, reverse a valid charge already applied for the current billing period. Unless applicable law or a written agreement requires otherwise, your access may continue through the end of the paid term and then expire or downgrade according to the plan rules. Account deletion, reduced usage, or removal of integrations does not automatically cancel a subscription unless the relevant billing flow expressly states that result. Users are responsible for canceling before the next renewal date if they do not want a subsequent billing cycle to begin.
Limited Exception Review Process
Although refunds are not generally available once a billing period has started, View Market may review requests in limited circumstances such as duplicate charges, demonstrable billing errors, or prolonged service unavailability directly caused by View Market and not primarily attributable to user configuration, third-party integrations, external infrastructure, broker services, or force majeure conditions. Any such review is discretionary unless mandatory law requires a different outcome, and a decision to issue a refund or credit in one case does not create an obligation to do so in future cases. Where a refund is not appropriate, View Market may, in its discretion, consider an account credit, billing adjustment, or other commercially reasonable resolution if warranted by the facts. To help us investigate, users should submit requests promptly with the account email, invoice or charge details, payment date, and a concise explanation of the issue.
Third-Party Fees and Non-View-Market Charges
View Market is not responsible for fees, charges, losses, or recurring costs imposed by third parties that you choose to use alongside the platform, including brokers, exchanges, payment providers, cloud vendors, model providers, messaging services, market-data vendors, or other connected tools. Those costs are governed by the terms and refund rules of the applicable third party, even if the related service is used in combination with a View Market workflow. This includes situations in which you continue to incur third-party costs after canceling your View Market subscription because a separate third-party account remains active. If a refund issue involves both View Market charges and third-party charges, each portion must be resolved according to the terms of the relevant provider unless a separate written agreement states otherwise.
Chargebacks, Abuse, and Account Restrictions
If a user initiates a chargeback, payment dispute, or reversal without first attempting to resolve a billing concern through the available support channel, View Market reserves the right to review the account for potential misuse, restrict access to paid features, suspend the workspace, or require alternate payment arrangements before restoring service. We may also deny refund requests where we reasonably believe that the request is abusive, fraudulent, repetitive, inconsistent with this policy, or connected to misuse of the service. Where appropriate, View Market may provide information reasonably necessary to contest an invalid dispute or demonstrate the basis for the original charge. Any restriction imposed for payment abuse will be handled in a manner View Market reasonably considers necessary to protect the platform, its providers, and other users, subject to applicable law.
Contact and Case Review Information
Refund-related questions and review requests may be sent to support@viewmarket.com. Formal billing notices may also be directed to [View Market Legal Entity Name Placeholder], [Registered Address Placeholder], with attention to [Billing Contact Placeholder]. When reviewing a request, View Market may ask for additional information reasonably necessary to confirm account ownership, investigate the charge, or assess whether an exception applies. Failure to provide sufficient supporting information may limit our ability to evaluate the request. Response timing may vary depending on payment-provider coordination, volume, and the complexity of the issue, but we will make commercially reasonable efforts to review submitted information in good faith.