Privacy Policy
This Privacy Policy explains how View Market handles personal information when you access the website, create an account, connect trading-related workflows, communicate with support, or otherwise interact with the hosted software and related services. It is designed to describe our data practices in clear terms while recognizing that View Market operates as a software platform for AI-assisted algorithmic trading workflows and not as a broker, investment adviser, custodian, execution venue, or market data provider.
Last updated March 27, 2026
Scope and Role of the Service
View Market provides software tools that help users build, monitor, and manage AI-assisted automation workflows for trading and related operational use cases. This Privacy Policy applies to personal information processed by or on behalf of View Market in connection with the website, account creation, subscriptions, support operations, product analytics, and connected platform features. It applies whether information is collected directly from you, generated through your use of the service, or received through account administration and support interactions that are reasonably connected to operating the platform. It does not govern the independent privacy practices of brokers, exchanges, payment processors, cloud services, model providers, or other third parties that you choose to use alongside the platform. Where those providers process information for their own purposes, their own terms and privacy notices will apply, and you are responsible for reviewing them before relying on any connected service.
Categories of Information We Collect
We may collect information that you provide directly, such as your name, business name, email address, account credentials, billing contact details, subscription selections, support requests, uploaded materials, and any workflow settings or notes you choose to save in the platform. We may also collect information generated through your use of the service, including device and browser details, IP address, timestamps, session activity, page interactions, feature usage metrics, diagnostic events, and security logs. Depending on how you configure the product, we may also process metadata associated with prompts, automation runs, integration settings, alert preferences, and operational history needed to provide the software features you request. In some cases, we may also receive limited information from payment processors, authentication providers, or integration partners to confirm account status, process transactions, maintain security, or troubleshoot service issues.
How We Use Personal Information
We use personal information to provide and maintain the service, authenticate users, provision accounts, process subscription transactions, respond to support requests, troubleshoot errors, secure the platform, and improve overall reliability and user experience. We may also use information to detect misuse, investigate suspicious activity, enforce our agreements, communicate product or policy updates, comply with legal obligations, and develop aggregated insights about how customers interact with the platform. We may use account and usage information to administer entitlements, manage service capacity, investigate incidents, and maintain internal records relating to subscriptions, support history, and platform operations. When we analyze product usage for service improvement, we seek to do so in a way that is proportionate to legitimate business needs and consistent with applicable law.
Account, Workflow, and Integration Data
If you create automations, save prompts, configure broker or exchange connections, or connect external APIs and data providers, View Market may process the configuration details, identifiers, credentials, settings, and workflow metadata required to support those functions. That processing is limited to operating the software features you enable and does not mean that View Market validates third-party services, supervises your trading activity, or assumes responsibility for your downstream decisions. Depending on the feature, this may include storing tokens, connection settings, execution preferences, workflow histories, and similar operational records needed for continuity, debugging, auditability, or user-requested functionality. You remain responsible for ensuring that any credentials, data feeds, account permissions, and external integrations you provide are lawful, accurate, and authorized for the purposes you intend, and you should avoid storing unnecessary sensitive information within workflow content or support messages.
Sharing, Subprocessors, and Legal Disclosures
We may share information with service providers and subprocessors that help us host infrastructure, secure systems, process payments, provide customer support, monitor performance, prevent abuse, and operate the service in the ordinary course of business. We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or the safety of users and the public, investigate fraud or security incidents, or support a merger, acquisition, financing, reorganization, or asset transfer. Where appropriate, we use contractual and operational safeguards intended to limit access and require service providers to handle information consistently with the purposes for which it was shared. We do not share personal information with unrelated third parties for their independent use except where necessary for the service, required by law, or otherwise authorized by you.
Retention and Security Practices
We retain personal information for as long as reasonably necessary to provide the service, maintain business and tax records, resolve disputes, enforce agreements, investigate incidents, and satisfy legal or regulatory requirements. Retention periods may vary depending on the nature of the information, the sensitivity of the data, whether the information is tied to an active account, and whether continued retention is needed for security or compliance purposes. In practice, this means that some information may be deleted promptly after it is no longer needed, while other records may be retained for a longer period to support billing reconciliation, fraud prevention, audit readiness, backup restoration, or legal defense. We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and alteration, but no internet-based product, integration, or storage environment can be guaranteed to be fully secure. You are responsible for maintaining the confidentiality of your credentials, API keys, and broker access details and for using appropriate internal controls within your own environment.
Your Rights, Choices, and Communications
Subject to applicable law, you may have rights to request access to personal information, seek correction of inaccurate data, request deletion, object to certain processing, or ask for a copy of information in a portable format. You may also manage some profile, communication, and account settings directly within the platform, and you may unsubscribe from non-essential marketing communications while still receiving transactional or service-related notices. If you close your account, we may continue to retain limited information where necessary for recordkeeping, security, dispute resolution, billing reconciliation, or other legitimate legal and operational purposes. Some requests may be limited where retention or continued processing is required by law, necessary to protect the service, or reasonably needed to establish, exercise, or defend legal claims. To make a privacy-related request, you may contact us at support@viewmarket.com or write to [View Market Legal Entity Name Placeholder], [Registered Address Placeholder], and we may take reasonable steps to verify the request before acting on it.
International Processing, Policy Updates, and Contact Information
View Market may use service providers or infrastructure located in multiple jurisdictions, which means personal information may be processed outside the country where you are located, subject to applicable legal safeguards where required. Because privacy laws and business operations evolve over time, we may update this Privacy Policy periodically to reflect changes in the service, our data practices, or applicable legal obligations, and the revised version will become effective when posted unless a different effective date is stated. Material changes may also be communicated through the platform, email, or other reasonable notice. Your continued use of the service after an updated policy becomes effective will be treated as acknowledgment of the revised terms to the extent permitted by law. Questions about this Privacy Policy may be directed to support@viewmarket.com, and formal privacy notices may be sent to [Privacy Contact Name Placeholder], [View Market Legal Entity Name Placeholder], [Registered Address Placeholder].